Privacy
Privacy policy
At Élevé Cosmetics, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
01What information we collect
We collect personal and sensitive information that helps us deliver safe and effective treatments, including:
- Full name, date of birth, and contact details
- Medical history, current medications, allergies
- Treatment history and clinical notes
- Photos for medical records (only with consent)
- Payment and billing information
- Website usage data via cookies (e.g. for analytics)
02How we collect information
Your information may be collected:
- Through our booking system or website forms
- During consultations and treatment sessions
- When you contact us by phone, email or social media
- From referrals or medical professionals (with consent)
03How we use your information
We only use your information to:
- Provide safe and personalised cosmetic treatments
- Maintain accurate medical records
- Manage appointments and client communication
- Comply with medical, legal, and regulatory obligations
- Improve our services and website experience (via anonymous analytics)
04How we store and protect your data
Your data is stored securely in digital practice management systems with password protection and restricted access. We take reasonable steps to prevent unauthorised access, loss, or misuse.
05Disclosure of information
We do not share your personal information with third parties unless:
- Required by law or a regulatory body
- Necessary for treatment and with your consent (e.g. to a supervising prescriber)
- Required for technical support (e.g. software providers under confidentiality)
06Accessing or correcting your information
You may request access to, or correction of, your personal data by contacting us. We may ask for identification and will respond within a reasonable timeframe.
07Your rights
You have the right to:
- Know why your data is collected
- Access your personal information
- Request corrections
- Make a complaint if you believe your privacy has been breached
08Cookies & website analytics
Our website may use cookies or similar tracking tools for analytics purposes. These tools collect non-identifiable data such as browser type, time spent on pages, and navigation behaviour to improve user experience.
09Contact us
If you have any questions, concerns or would like to lodge a complaint, please contact:
Questions about your information?
Nurse-led skin and facial care · 45A Bridge Road, Richmond
Book a consultationMedical oversight
All cosmetic medical treatments at this clinic are carried out under appropriate medical governance and in compliance with Australian regulatory requirements. All registered nurses work in collaboration with qualified medical practitioners or nurse practitioners who provide prescribing, oversight and clinical support.
Every patient receives an individualised consultation and prescription from an authorised prescriber prior to treatment. Medications are administered in accordance with the relevant state and national regulations, ensuring the highest standard of patient safety and ethical care.
All cosmetic procedures carry risks. Individual results vary. A consultation with a registered health practitioner is required to assess whether any treatment is suitable for you. Services are available to clients aged 18 and over.
Privacy Policy
At Élevé Cosmetics, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal and sensitive information that helps us deliver safe and effective treatments, including:
Full name, date of birth, and contact details
Medical history, current medications, allergies
Treatment history and clinical notes
Photos for medical records (only with consent)
Payment and billing information
Website usage data via cookies (e.g. for analytics)
2. How We Collect Information
Your information may be collected:
Through our booking system or website forms
During consultations and treatment sessions
When you contact us by phone, email or social media
From referrals or medical professionals (with consent)
3. How We Use Your Information
We only use your information to:
Provide safe and personalised cosmetic treatments
Maintain accurate medical records
Manage appointments and client communication
Comply with medical, legal, and regulatory obligations
Improve our services and website experience (via anonymous analytics)
4. How We Store and Protect Your Data
Your data is stored securely in digital practice management systems with password protection and restricted access. We take reasonable steps to prevent unauthorised access, loss, or misuse.
5. Disclosure of Information
We do not share your personal information with third parties unless:
Required by law or a regulatory body
Necessary for treatment and with your consent (e.g. to a supervising prescriber)
Required for technical support (e.g. software providers under confidentiality)
6. Accessing or Correcting Your Information
You may request access to, or correction of, your personal data by contacting us. We may ask for identification and will respond within a reasonable timeframe.
7. Your Rights
You have the right to:
Know why your data is collected
Access your personal information
Request corrections
Make a complaint if you believe your privacy has been breached
8. Cookies & Website Analytics
Our website may use cookies or similar tracking tools for analytics purposes. These tools collect non-identifiable data such as browser type, time spent on pages, and navigation behaviour to improve user experience.
9. Contact Us
If you have any questions, concerns or would like to lodge a complaint, please contact:
info@elevecosmetics.com.au