Privacy Policy

At Élevé Cosmetics, we are committed to protecting your privacy and ensuring the confidentiality of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal and sensitive information that helps us deliver safe and effective treatments, including:

  • Full name, date of birth, and contact details

  • Medical history, current medications, allergies

  • Treatment history and clinical notes

  • Photos for medical records (only with consent)

  • Payment and billing information

  • Website usage data via cookies (e.g. for analytics)

2. How We Collect Information

Your information may be collected:

  • Through our booking system or website forms

  • During consultations and treatment sessions

  • When you contact us by phone, email or social media

  • From referrals or medical professionals (with consent)

3. How We Use Your Information

We only use your information to:

  • Provide safe and personalised cosmetic treatments

  • Maintain accurate medical records

  • Manage appointments and client communication

  • Comply with medical, legal, and regulatory obligations

  • Improve our services and website experience (via anonymous analytics)

4. How We Store and Protect Your Data

Your data is stored securely in digital practice management systems with password protection and restricted access. We take reasonable steps to prevent unauthorised access, loss, or misuse.

5. Disclosure of Information

We do not share your personal information with third parties unless:

  • Required by law or a regulatory body

  • Necessary for treatment and with your consent (e.g. to a supervising prescriber)

  • Required for technical support (e.g. software providers under confidentiality)

6. Accessing or Correcting Your Information

You may request access to, or correction of, your personal data by contacting us. We may ask for identification and will respond within a reasonable timeframe.

7. Your Rights

You have the right to:

  • Know why your data is collected

  • Access your personal information

  • Request corrections

  • Make a complaint if you believe your privacy has been breached

8. Cookies & Website Analytics

Our website may use cookies or similar tracking tools for analytics purposes. These tools collect non-identifiable data such as browser type, time spent on pages, and navigation behaviour to improve user experience.

9. Contact Us

If you have any questions, concerns or would like to lodge a complaint, please contact:

info@elevecosmetics.com.au