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Booking policy · Élevé Cosmetics, Richmond

Booking & cancellation policy

To ensure we provide the best care and service to all our clients, please review and adhere to the following booking and cancellation terms.

01Appointments & deposits

  • All appointments require a $50 deposit to secure your booking. This will be applied to your treatment cost or retained if a cancellation occurs outside the allowed notice period.
  • Consultations (non-treatment visits) also require card capture to book or a deposit which is redeemable against future treatment if booked within 4 weeks or refundable if not suitable for treatment.

02Cancellations & rescheduling

  • We require at least 24 hours’ notice for cancellations or rescheduling.
  • Cancellations made with less than 24 hours’ notice will result in the loss of your deposit.
  • No-shows will incur a $50 fee, which will be charged to the card on file.
  • Repeated no-shows or last-minute cancellations may result in restrictions on future bookings.

03Late arrivals

  • Please arrive on time. Clients who arrive more than 15 minutes late may have their appointment shortened or rescheduled, and the deposit forfeited.

04Medical suitability

  • All treatments are subject to a medical consultation with a qualified practitioner to determine suitability.
  • If you are not a suitable candidate for treatment, your deposit will be refunded.

05Age & consent

  • Clients must be 18 years or older for all cosmetic injectable treatments.
  • A valid ID may be requested for age verification.
  • We do not treat individuals under the age of 18, even with parental consent, in line with current TGA and clinical guidelines.

06Refunds

  • We do not offer refunds for change of mind, dissatisfaction with outcomes, or unused services.
  • Results may vary based on individual anatomy and treatment response. All outcomes are discussed in detail during consultation.

07Right to refuse service

  • We reserve the right to refuse treatment to any person if it is deemed medically unsafe, inappropriate, or outside our scope of practice.

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Nurse-led skin and facial care · 45A Bridge Road, Richmond

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Medical oversight

All cosmetic medical treatments at this clinic are carried out under appropriate medical governance and in compliance with Australian regulatory requirements. All registered nurses work in collaboration with qualified medical practitioners or nurse practitioners who provide prescribing, oversight and clinical support.

Every patient receives an individualised consultation and prescription from an authorised prescriber prior to treatment. Medications are administered in accordance with the relevant state and national regulations, ensuring the highest standard of patient safety and ethical care.

All cosmetic procedures carry risks. Individual results vary. A consultation with a registered health practitioner is required to assess whether any treatment is suitable for you. Services are available to clients aged 18 and over.

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Booking & Cancellation Policy

Élevé Cosmetics – Richmond, VIC

To ensure we provide the best care and service to all our clients, please review and adhere to the following booking and cancellation terms.

1. Appointments & Deposits

  • All appointments require a $50 deposit to secure your booking. This will be applied to your treatment cost or retained if a cancellation occurs outside the allowed notice period.

  • Consultations (non-treatment visits) also require card capture to book or a deposit which is redeemable against future treatment if booked within 4 weeks or refundable if not suitable for treatment.

2. Cancellations & Rescheduling

  • We require at least 24 hours’ notice for cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice will result in the loss of your deposit.

  • No-shows will incur a $50 fee, which will be charged to the card on file.

  • Repeated no-shows or last-minute cancellations may result in restrictions on future bookings.

3. Late Arrivals

  • Please arrive on time. Clients who arrive more than 15 minutes late may have their appointment shortened or rescheduled, and the deposit forfeited.

4. Medical Suitability

  • All treatments are subject to a medical consultation with a qualified practitioner to determine suitability.

  • If you are not a suitable candidate for treatment, your deposit will be refunded.

5. Age & Consent

  • Clients must be 18 years or older for all cosmetic injectable treatments.

  • A valid ID may be requested for age verification.

  • We do not treat individuals under the age of 18, even with parental consent, in line with current TGA and clinical guidelines.

6. Refunds

  • We do not offer refunds for change of mind, dissatisfaction with outcomes, or unused services.

  • Results may vary based on individual anatomy and treatment response. All outcomes are discussed in detail during consultation.

7. Right to Refuse Service

  • We reserve the right to refuse treatment to any person if it is deemed medically unsafe, inappropriate, or outside our scope of practice.